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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

These the questions most asked by our customers and their answers. Learn more by reading the following:

Q: Why does shipping take so long?
A: Our products are unique in their class. To make sure that our valuable customers receive the guaranteed quality product they expected, each item will be carefully and manually verified before shipping. This process may vary from 1 to 5 days depending of the item. The disadvantage of this is that shipping times are slightly longer, although we work hard to get your order shipped as quickly as possible. To avoid the delay for the next time, try to order in advance. Thanks

Q: I ordered two products, but I only received one ... what's going on?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry, it's quite normal for you to receive one product a few days before the other.

Q: Do you ship internationally? 
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We are verified and trusted by our partner, one of the leader on secured online payment gateways. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!

Q: How do I order on your website? 
A: Simply find the product you want and click the "Add to Cart" button or use the "Buy It Now" button. Fill in your shipping and billing information and we will ship your order to you as soon as possible!

Q: Does The Store offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to ensure your best shopping experience. Simply contact us and we'll get back to you! You can always get a free exchange of your product by simply sending it back with the proof of image sent first.

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